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Terms & Conditions

 

Terms and Conditions for Resellers

Creative Events Organisation Pty Ltd - trading as Crafts R Us Australia (ABN 43 150 084 469).

Terms and conditions apply to all sales and deliveries for resellers only.

1. WHOLESALE PRICING FOR BONA-FIDE RETAIL BUSINESSES ONLY

All purchases from Crafts R Us Australia are for re-sale only. We require proof of trading before opening your account. Proof of trading must include;

a) Current Australian Business Number (ABN);

b) Any one of the following;

    i.   Copy of deposit slip or blank cheque from your business banking account, or

    ii.  Proof of purchase from 2 wholesale suppliers, or

    iii. Photo of your shopfront.

If you are unable to provide one of the part b) items, please email accounts@craftsrus.net.au to offer other proofs of business.

2. NOT A CREDIT ACCOUNT

Crafts R Us does not offer credit terms. Payment must be received before goods are despatched.

3. MINIMUM ORDER

Your first order with us must be for a minimum of $110 (inc GST). Subsequent orders may be for any amount.

4. ORDERING

Orders can be placed by email to wholesale@craftsrus.net.au, or online at http://www.craftsrus.net.au/. Payment can be by credit card (Mastercard or Visa) and from your Paypal account (online orders only). Direct deposit was removed as a payment option from 27th February 2014. We do not offer a pick'n pack service on our premises.  Any product bought directly from our premises (without prior ordering and being advised when order is ready to collect) will be charged at retail pricing.


5. PRICING AND AVAILABILITY

Whilst we aim to provide 100% accuracy in our pricing there will be occasions where invoiced prices may differ to listed prices. Pricing as shown on our website and in any printed or electronically stored or transmitted means is subject to change without notice and is subject to the exclusion of any errors or omissions. We also aim to update our database to take account of any discontinued products or products which may be subject to delays in supply from our suppliers. In the event that part or all of your order is no longer available, we will cancel that part of your order and advise you. For products subject to an extended delay in supply, we will advise you of this and determine with you whether to place such items on backorder or to cancel that part of your order. Prices shown as "Our Price" INCLUDE GST.

6. ORDER PROCESSING, BACK ORDERS AND SHIPPING

a) Our policy is to despatch all orders within 7 working days. If stock is on hand to complete your order, your order will be shipped as soon as possible following receipt (generally within 24 hours).

b) We do operate a backorder system, so any products ordered but out of stock will automatically be placed on backorder for you (subject to clause 5, above, regarding discontinued items). When backorders are received, we will contact you to advise and enquire as to if you wish the order to be shipped immediately, or held to ship with your next order.

c) We ship orders using Australia Post with Receipted Delivery. Orders over $275 (inc GST) are shipped freight-free, Australia-wide.

Orders under $275 (inc GST) are charged freight at a flat $13.05 (inc GST) and sent by Australia Post or Courier.

d) Express Post: For goods that can fit in Australia Post Express Post Satchels, we are able to ship by this method;

    i.  For orders under $275 (inc GST) there is a charge of $13.05 (inc GST) for each 3kg satchel.;

    ii. For orders over $275 (inc GST) there is a charge of $24.15 (inc GST) per 5kgs (or part thereof).

e) For bulky orders, if you require Express Post, please contact us for a freight quote as Express Post Parcels can be quite expensive.

7. RETURNS

All goods sold by Crafts R Us Australia are on a strictly FIRM SALE basis, subject only to any claims as per section 8.

8. CLAIMS

a) Claims concerning short supply or other order and delivery problems must be made to our sales department which will issue a credit or replacement if the claim is accepted. Initial claim must be reported by email to wholesale@craftsrus.net.au.

b) Claims should be made in writing within 3 working days of receipt, quoting our invoice number. Claims which do not quote our invoice number cannot be processed.

c) All goods must be listed on a claim authorisation form which is to be signed by a representative of Crafts R Us Australia. The authorisation must accompany the goods being returned.

d) Web/email authorisation replaces the need for an authorisation form signed by a representative of Crafts R Us Australia.

e) Damaged Goods: Goods damaged in transit or otherwise faulty upon receipt may be returned to us for credit once credit claim approval is granted. A freight note will be provided with the claim authorisation to facilitate the return.

f) Errors and Over-Supplied Goods: Goods received in error or in excess of your order can be returned for credit. A freight note will be provided with the claim authorisation to facilitate the return.

9. CLERICAL ERRORS

Clerical errors are subject to correction without notification.

10. VARIANCE

These trading terms are subject to change without notice.

11. ACCEPTANCE AND FIRM ORDERS

All orders are subject to acceptance by Crafts R Us Australia. Crafts R Us Australia will contact you by email, phone or fax to confirm your order. All orders placed become FIRM orders. Quantities cannot be reduced or cancelled once an order has been placed.

These Terms & Conditions are those applicable as at 1 July 2013, and are subject to change without notice.

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